Waste Removal Bermondsey Privacy Policy

This Privacy Policy explains how Waste Removal Bermondsey collects, uses, stores and protects personal data relating to our waste removal and associated services. It applies to all Waste Removal Bermondsey customers and prospective customers located in our Bermondsey service area, as well as individuals who contact us in relation to our services on behalf of a business or organisation.

We are committed to protecting your privacy and handling your personal data in a fair, transparent and lawful manner, in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.

Who We Are

Waste Removal Bermondsey is a waste collection and removal service provider operating in the Bermondsey area. For the purposes of data protection law, we act as the controller of personal data relating to our customers and prospective customers. This means we determine how and why your personal data is processed when you use our services or contact us.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The categories of personal data we may collect include:

Identity and contact details, such as your name, address, email address, telephone number and any other contact information you provide when you contact us, request a quote or book a service.

Service and transaction information, such as details of the services you request, property access instructions, service dates and times, records of quotes provided, invoices, payments received, payment method type and related accounting information. We do not store full card details if you pay by card.

Communication records, such as emails, text messages, call notes and any information you choose to share when communicating with us by phone, email, messaging services or other channels.

Technical and usage data, such as your IP address, browser type and version, time zone setting, device type, and basic information about how you interact with our website, where this is collected via standard server logs or similar technologies.

Feedback and review information, such as your opinions about our services, complaints, compliments or survey responses when you choose to provide them.

How We Collect Personal Data

We collect personal data directly from you when you contact us by phone, email or through any online contact or booking form, when you engage us to provide services, or when you interact with us in person.

We may also receive personal data indirectly where someone books a service on your behalf or where your details are provided as a contact for service delivery at a particular property. We may receive limited personal data from third parties such as payment providers, referral partners or publicly available sources where this is lawful and relevant to our services.

Lawful Bases for Processing

We will only process your personal data where we have a lawful basis under data protection law. Depending on the situation, we rely on the following lawful bases:

Contract. We process your personal data when it is necessary to enter into, or perform, a contract for waste removal or related services. This includes taking pre contractual steps at your request, such as providing quotes, arranging collections and managing your bookings.

Legal obligation. We process certain data where this is necessary for us to comply with legal requirements, such as maintaining accounting and tax records or fulfilling obligations relating to waste transfer documentation.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests, and where these interests are not overridden by your rights and freedoms. This includes managing customer relationships, improving our services, handling enquiries and complaints, and preventing fraud or misuse of our services.

Consent. In some limited situations, we may rely on your consent, for example for certain types of direct marketing communication. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided below or by using any unsubscribe options we provide.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage waste removal and related services, including booking appointments, planning routes, accessing properties, carrying out collections, and dealing with any follow up queries.

To respond to your enquiries, provide quotes, handle complaints, and maintain our relationship with you as a customer or prospective customer.

To manage payments, fees and charges, collect and recover money owed to us, and keep appropriate accounting and financial records.

To operate, maintain and improve our website, services and customer experience, including monitoring usage patterns and service performance.

To send you service related information, such as booking confirmations, appointment reminders, service updates and changes to terms or policies.

To carry out direct marketing communications about our services where permitted by law and, where required, with your consent. You can opt out of such marketing at any time.

To comply with legal and regulatory obligations, cooperate with authorities, enforce our agreements and protect our rights, property, customers and the public.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with selected third parties only where necessary and lawful. These parties may act as our processors, meaning they process personal data on our behalf and only in accordance with our instructions.

Types of third party recipients may include:

Payment service providers who process payments and help prevent fraud.

IT and software providers who support our booking systems, email services, website hosting, data storage and related technical infrastructure.

Professional advisors such as accountants or legal advisers, where necessary to obtain advice or comply with legal obligations.

Regulators, law enforcement bodies and other authorities where required by law or to protect our legal rights or the safety of others.

Where we use processors, we ensure that appropriate contracts are in place to require them to protect your data, keep it confidential and process it only for the permitted purposes.

International Transfers

Where possible, we aim to keep your personal data within the United Kingdom or the European Economic Area. If any of our service providers transfer or access personal data from outside these areas, we will ensure that appropriate safeguards are in place, such as recognised standard contractual clauses or equivalent protections, as required by data protection law.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.

In general, we retain customer and service records for as long as you remain an active customer and for a reasonable period afterwards to handle queries, disputes or complaints. Certain records, such as financial and tax related information, may be kept for longer periods where required by law.

When personal data is no longer needed, we will delete it or anonymise it so that it can no longer be linked to an identifiable individual.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. These measures include limiting access to personal data to those who need to know it for the purposes described in this Privacy Policy, using secure systems where appropriate, and regularly reviewing our security practices.

While we take reasonable steps to safeguard your data, no transmission of information over the internet or storage system can be guaranteed as completely secure. You are responsible for keeping any passwords or access details safe and for contacting us promptly if you suspect any misuse of your personal data.

Your Data Protection Rights

If you are a Waste Removal Bermondsey customer or individual located in our Bermondsey service area, you have certain rights in relation to your personal data under data protection law. Subject to conditions and exemptions, these may include the right to:

Access the personal data we hold about you and obtain a copy of it.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the original purpose.

Object to certain types of processing, including direct marketing, or processing based on our legitimate interests where your particular situation justifies an objection.

Request restriction of processing in certain circumstances, for example while we are verifying the accuracy of your data or the basis of an objection.

Request the transfer of your personal data to you or another organisation in a structured, commonly used and machine readable format, where the processing is based on consent or contract and carried out by automated means.

Withdraw consent at any time where we rely on consent as the lawful basis for processing your personal data.

You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns directly.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we handle personal data, or legal requirements. Any updated policy will apply from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we use your personal data.

Contacting Us

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact Waste Removal Bermondsey using the contact details provided on our customer communications or service documentation.